September 2006
The most irritating website in the worldSeptember 25, 2006:Scandinavian Airlines (SAS) may be in love with itself. But it shouldn't advertise this self-love on its website. More
Are you too inward-focused?
September 18, 2006: Technology can act as a wall or a door between the organization and the customer. Too often it is becoming a wall. More
When the web team gets it totally wrong
September 11, 2006: Time and time again web teams get it totally wrong in relation to what customers want. There's a simple reason for this and an equally simple answer. More
The Web and the culture of free
September 04, 2006: The Web has encouraged a belief that things can be free, or at least very cheap. It seems everyone is looking for a deal on the Web. More
Next Month: October 2006
Previous Month: August 2006
