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Books by
Gerry McGovern
Content Critical

Gaining competitive advantage through high-quality web content
The Web
Content
Style Guide

The essential guide
for online writers, editors and managers
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April 21, 2003
Fast-downloading websites are still important
By Gerry McGovern
People are impatient on the Web. They are function and task orientated.
They want to get things done as quickly as possible. The average person is
still accessing the Web over a 56 KB modem. You should therefore have a
major focus on 'light' webpages if you want to increase reader-satisfaction.
"People hate to wait," Andy King states in the opening line of his new book,
'Speed Up Your Site' (New Riders). The Web is essentially a self-service
environment. A core promise of self-service is speed. A customer turns to
self-service to save time, to save money, and because it is more convenient.
Some of the key points Andy King addresses in his book include:
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How responsive your site is will in large part determine its adoption
rate, which in turn affects your bottom line.
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People perceive fast-downloading pages to be of high quality, while they
perceive slow-downloading pages to be of low quality and untrustworthy.
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The longer people interact with a website, the less they will tolerate
delays.
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People get very irritated if a webpage takes longer than 10 seconds to
download.
Speed Up Your Website is a thorough examination of website optimization
techniques. It is not for the novice, as a substantial part of it is quite
technical. Andy King certainly knows his stuff, having been the founder of
WebReference.com and JavaScript.com.
Over the years, I have constantly encountered the broadband mindset. I have
seen a lot of money wasted on flashy websites that took an age to download.
Yes, broadband usage is increasing. However, it still only represents around
30 percent of online Americans. In many other countries it represents less
than 10 percent of the online population.
So, what size should your webpage be? King and others believe that if you
want to guarantee your pages download in less than 10 seconds, you should
set a limit of 30 KB. My experience is that a 50 KB limit is reasonable. Aim
for 30 KB but don't go over 50 KB if possible.
Generally, it is graphics that add most of the weight to a page. It is thus
surprising how few websites spend the time to optimize their graphics. With
a bit of work, I have seen graphics reduced in size by 50 percent, while
still looking fine. I've begun using XAT Image Optimizer (xat.com) and have
found it very effective.
The way you write your HTML has an impact on your page size. Speed Up Your
Site goes into a lot of detail about how you can optimize your HTML. Writing
fully-optimized HTML requires a lot of skill. However, there are some simple
things you can do. For example, make sure all your images have Height and
Width tags. Also, remove unnecessary line breaks within the HTML.
Remember, every byte you save makes for a better experience for the reader.
You don't have to shirk on quality to achieve a fast-downloading website. In
fact, your brand is enhanced every time a reader can quickly and easily
complete a desired task.
As Andy King writes, people "associate slow-loading pages with inferior
quality products and services, compromised security, and low credibility.
Lower user satisfaction can lead to abandoned web sites and shopping carts."
Gerry McGovern
More information
Speed Up
Your Site website

Next issue: Writing
for the Web: Part 1
Previous issue: Why
organizations think of web content like they think of invoices
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