Gerry McGovern // New Thinking

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Evidence-based decision making at Cisco support

February 9, 2014 -- Gerry McGovern

Evidence-based decision making is something that very much suits the Cisco culture. “Consider the alternatives to evidence-based decision making and it is hard not to be a believer,” Bill Skeet, Senior Manager of Customer Experience for Cisco Digital Support states. “If you aren't using evidence to make decisions, then decisions are subjective (rather than objective) and imposed by fiat.

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