Gerry McGovern

// Latest issue of New Thinking

The problem with the word ‘user’ is that it is loaded with historical baggage, most of it negative. Basically, ‘users’ have never mattered much when it comes to technology design. In the history of IT... Read More

// About Gerry

Gerry helps large organizations  become more customer centric on the Web. His clients include Microsoft, Cisco, VMware,, European Commission and OECD. 

He is the founder and CEO of Customer Carewords, a company that has developed a set of tools and methods to help large organizations identify and optimize their customers’ top online tasks.

He has written five books on how the Web has facilitated the rise of customer power. His fifth book, The Stranger’s Long Neck, was published in 2010.

The Irish Times described Gerry as one of five visionaries who have had a major impact on the development of the Web. He has appeared on BBC, CNN and CNBC television, partaken in various radio shows, and featured in numerous print media publications. Gerry has spoken about top task management in more than 35 countries.

He began his Web career in 1994. In 1996, Nua, a company he founded, received the Best Overall World Wide Web Business Achievement award from the European Union.

See a selection of Gerry's talks 

Gerry McGovern – Top Task Management 

Gerry McGovern at ICT 2014: Digital Now! 

Gerry McGovern interview - UXI Studio 2014

Gerry McGovern - The Long Neck Versus the Long Tail



// Pictures

View more pictures of Gerry McGovern including high resolution images for print